We are an exciting social enterprise based in the heart of Inverness. We work to promote healthy, happy lifestyles through cycling and to bring our local community together in a vibrant space that includes our café, workshop and venue. We wear our passionate cycling heart on our sleeves!
We are now looking for a Café Manager to lead the café team. We expect our new Café Manager to be as passionate about Velocity’s values as we are. We are looking for a motivated and enthusiastic team player, who can use their own initiative and fresh ideas to develop this arm of the business. Excellent communication skills are essential, as is the ability to deliver excellent customer service.
If that sounds like you then please send us your CV (including two recent referees who will be contacted only if a job is offered) and a covering letter explaining why you feel you would be appropriate for this post by email to firstname.lastname@example.org or by post to General Manager, Velocity , 1 Crown Avenue, Inverness IV2 3NF. The closing date is 9am on Friday 13th April.
Interviews will take place in the week beginning 16th April 2018.
Role Title: Café Manager
Role Purpose: The Café Manager's role is to provide leadership for the café team within the organisation. This role has overall responsibility for managing all aspects of the café and team of café staff within this vibrant city centre social enterprise.
Organisation: Velocity Café and Bicycle Workshop is a social enterprise and a company limited by guarantee. The Café Manager reports to the General Manager and has direct line management responsibility for the café staff.
DUTIES AND RESPONSIBILITIES:
People – Be the friendly, open and welcoming face of the Velocity Café. Advocate Velocity's ethos and values; building these in self and the team to create a vibrant working environment where the café team feel inspired and motivated in their work, thereby creating an excellent experience for all customers.
Conducting café staff appraisals, creating and delivering staff training and coordinating annual leave. Recruiting and inducting new café staff.
Communication – working and communicating closely and openly with other Velocity managers and staff to ensure the café works productively with other areas of the organisation.
Managing supply agreements with local business that work towards the café using locally produced, seasonal produce.
Liaising with the General Manager to ensure targets are achieved/ exceeded.
Café Operations – Supervision of the café staff team and maintaining adequate café staffing levels.
Day to day; opening and closing up, preparing food, serving customers, ordering stock and managing supply orders. Ensuring food hygiene practices are being adhered to and recorded.
Business Development - Working closely with and assisting the General Manager in ongoing development of the café arm of the business.
Marketing – Leading the marketing strategy for the café, working with other staff to ensure aligned messages of outward communication.
Events - coordinating use of the café space, liaising with event organisers, event promotion in line with the Velocity Marketing Strategy
Finances - Budgeting and managing the efficient use of café resources. Day to day financial processes including cashing up and banking. Financial reporting to the Velocity bookkeeper and General Manager.
Excellent communication skills
Excellent management skills and financial understanding
Drive to succeed and develop the café
Maintain high standards for food quality and customer service
Experience in managing a passionate and diverse team of people
Recent experience in hospitality and customer relationship management.
Candidates would be expected to be motivated, team players who can use their own initiative, bringing with them ideas and enthusiasm whilst delivering excellent customer service.
Hours- Full time, Flexible Working hours
Wage - Living wage plus 20% / hour
Holiday entitlement - 5.6 weeks holiday a year
HOW TO APPLY:
Please send a CV and two recent referees (who will be contacted only if a job is offered) and a covering letter explaining why you feel you would be appropriate for this post to: email@example.com or General Manager, Velocity Café and Bicycle Workshop, 1 Crown Ave, Inverness IV2 3NF
Closing date: Friday 13th April, 9am
Interviews: week commencing 16th April